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IRCTC Rules

Ticket Booking/cancellation Hours: 00.30 HRS to 23.30 HRS

IRCTC Service Charges for E-Ticket (Service charge levied is not Refundable):-

Class Service Charge
Sleeper
Class/Second Class (SL/2S)
Rs.20/- per ticket plus service Tax
Higher Class
(1AC,2AC,3AC,CC,3E,FC)
Rs.40/- per ticket plus service Tax

      If amount getting debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.
      IRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

All refund will be processed as per Extant Railway Rules:

Cancellation Charges

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:-

      For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:-

Flat Cancellation charges per passenger Class of your ticket
Rs.120/- AC First/Executive Class
Rs.100/- First Class/AC 2 Tier
Rs.90/- AC Chair Car/AC 3Tier/AC 3 Economy
Rs.60/- Sleeper Class
Rs.30/- Second Class

      For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class.

      For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class.


Distance of Journey Time limit for cancellation after departure of the train.
Upto 200 Kms 3 Hrs
From 201 Kms. To 500 Kms 6 Hrs
Over 500 Kms 12 Hrs
Rs.60/- Sleeper Class
Rs.30/- Second Class

      For cancellation of RAC/Waitlisted tickets upto the prescribed time limits, full refund of fare will be given, after deducting the clerkage charges per passenger.



Clerkage charges per Passenger Class
Rs. 30 AC First/Executive Class
Rs. 30 First Class/AC 2 Tier
Rs. 30 AC Chair Car/AC 3Tier/AC 3 Economy
Rs.30/- AC-3 Economy
Rs.30/- Sleeper Class
Rs.30/- Second Class


      If you are having a ticket with several legs of journey, if the first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purposes of applying cancellation/refund rules. On the other hand if the first leg of the journey is in the waiting list, even if the all the other legs of onward journey are confirmed, the whole ticket will still be treated only as waitlisted ticket for purposes of grating refund.

Tatkal tickets -
      No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules. Partial / fully cancellation of Tatkal e-tickets is allowed.

E-Ticket Cancellation Process

      E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.services.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would be confirmed online and the refund would be credited back to the account used for booking. There will be no cash refund at any stage

      If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send their request through offline cancellation the link is available left navigation under heading of My Transactions or the user has to send an email from the email ID to etickets@irctc.co.in from their registered e-mail id with IRCTC.

      If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately.
      In case the passenger travelling against e-Ticket is not carrying the printed copy of the "Electronic Reservation Slip/VRM/SMS" during his/her journey, a nominal charge of Rs.50/- is chargeable by the TTE/ Conductor Guard in the train against an excess fare ticket.

      In case of a train cancellation, for E-Ticket full refund will be granted automatically by the system w.e.f 01/07/2015.
      The above rules of Indian Railways are subject to change without prior notice.

For Confirmed Tickets:-
      Refund on confirmed reservation. The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the "File TDR" Link in the left panel under the "My Transactions" menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket to refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
      Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should be routed through Agent.
      Whenever Agents receive such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.

Ticket Details
PNR Number Transaction Id Train Number From To Date of Journey
           


Passenger Details Ticket Details
Sl.No Passenger Name Age Sex Reason for TDR
         



      Apart from above, the agent will send a declaration that he has obtained written request from the customer for refund.
      IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.
In case of any problem in e-ticket TDR filing, please mail to etickets@irctc.co.in

      In case of train running late by more than three hours & the passenger not performing journey on this account ,full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of I-ticket, if is in E-ticket customer should file online/mail to IRCTC within the prescribed time limits which are as under



Ticket distance Prescribed time
Upto 200 Kms 3 Hrs
201- 500 Kms 6 Hrs
More than 500 Kms 12 Hrs

      1.Full waitlist tickets the tickets in which on one PNR, all the passengers are on waitlist PNRs are dropped from the reservation charts.

      2.Such passengers are not required to send online request for cancellation. A Tickets will be cancelled automatically and money will be refunded in respective account electronically.

      3.On a PNR which has all the passengers on waiting list at the time of charting, the names of such waitlisted passengers will not appear in the charts and such passengers, if found travelling, will be treated as unauthorized and charged accordingly. However, on a PNR which has some passengers confirmed or RAC status and some on waiting List, all the names including those on waiting list will appear in chart.

      4.If Chart not prepared any of location such cases IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

      1.If on one PNR there is more than one passenger and one passenger is having confirmed/RAC status and rest is on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart.

      2.certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

      3.If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

      About TDR :
TDR ( Ticket Deposit Receipt) If the customer was not able to perform the journey due to any /or the following reason
      1. Train Cancelled By Railways

      2. Train running Late by More than Three hours And Passenger Not Travelled

      3. Difference of Fare in case proper coach not attached

      4. AC Failure

      5. Travelled without proper ID proof

      6. Wrongly charged by TTE

      7. Party partially travelled

      8. Passenger Not travelled

      The users can apply for refund in such cases.

      1.E-ticket refund request (after chart preparation) can be filed online.
      2.The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
      3.Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only.
      4.Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.



Ticket Details
PNR Number Transaction Id Train Number From To Date of Journey


Passenger Details Ticket Details
Sl.No Passenger Name Age Sex Reason for TDR

      A part from above, the agent will give a declaration that he has obtained written request from the customer for refund.


      IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

      In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation of such cases can be done up to 72 hrs.

      In case train is running late more than 3 hrs and Passenger has not travelled the TDR can be filed online.

      In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund.

                  (a) In case of AC failure of AC1class/Executive class- Difference of fare between AC1class or Executive class and First Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.

                  (b)In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.

                  (c)In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.

      In case Travelling without proper ID proof-will be considered without ticket and will be charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

      In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

      In case party/ family partially travelled- refund will be granted by the Chief Commercial Manager/Refunds as per rule. Certificate from the TTE (in original) for deboarding before the destination has to be obtain and submitted for claiming for refund.

      In case passenger not travelled, refund will be granted by the Chief Commercial Manager/Refunds, on merits, as per extant Railway rules.

      Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is allowed.

      In case Rlys is not able to provide accommodation-full refund will be granted.

      Part Confirm/RAC/Waiting List Ticket.

                  (a). If on one PNR there are more than one passenger and one passenger is having confirmed/RAC status and rest are on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart..

                  (b). A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

                  (c). If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

      Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket (EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE (in original) for the less passenger travelled may be submitted to the following address along with the application to claim for refund.

GGM(IT),
Indian Railway Catering and Tourism Corporation Ltd.
1stFloor, Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi 110055.

Delay in submitting the Original Certificate from the TTE may result in delay in processing the case or may result in repudiation.
In case of any problem in e-ticket TDR filing, please mail to etickets@irctc.co.in


Tatkal